BEFORE YOU SWITCHThe questions a business owner should ask before trusting a phone system.
Clear answers about numbers, emergency calling, recording, messaging, outages, and cancellation.
01Can I keep the phones I already use?
Yes. Business Phone HQ can route authorized business calls to existing cell phones, office phones, employees, or departments without forcing you to replace those devices.
02Can I keep or port my business number?
Eligible numbers can be submitted for porting. Do not cancel service with the current provider until the port is confirmed complete. If you cancel Business Phone HQ, complete any eligible port-out before the number is released.
03Does every number automatically have E911?
No. Emergency calling must be specifically provisioned and tied to an accurate Registered Location. Review the E911 disclosure before relying on any internet-based business number for emergency calling.
Read the E911 disclosure →04What about recording and transcription?
Enabled features may process voicemail, recordings, transcriptions, and call summaries. Recording-consent rules vary by jurisdiction, so businesses are responsible for any notices or consent their calls require.
Read the privacy policy →05Does Business Phone HQ include SMS?
No. The current Business Phone HQ plans are focused on voice calling, receptionist, routing, voicemail, callbacks, call records, and connected voice workflows—not SMS messaging.
06What happens during an outage?
Internet, power, carrier, provider, or platform failures can affect telephony. Keep an alternate way to place critical calls, check the service-status page, and report unlisted calling failures with the affected number and approximate call time.
Check service status →